Good afternoon Karen,
Thank you for reaching out with your concerns.
I’d like to share the steps we take to keep unscented items truly unscented ❤
Our items are made in a dedicated unscented space.
Our unscented bars are cured in a dedicated unscented space.
Our packaging and shipping materials are stored in a dedicated unscented fulfillment space.
Our unscented products that are labelled & ready to go to customers are stored in the same dedicated unscented fulfillment space.
We do make a couple products with Tea Tree essential oil, so I took a look at our production logs to see if we had some breakdown in our processes that are designed to meet our commitment of truly unscented products.
Prior to your order the last time we had made anything with tea tree soap was in November 2023. These are all accounted for, so we’re confident they weren’t put in the wrong space (phew! Our safety checks to prevent that are working!).
I’d love to give you a call to better understand what has the smell so we can investigate further, if appropriate & troubleshoot/decide next steps to be sure you’ve got products you can safely use ❤ Please check your email for one from us ❤
Looking forward to hearing from you,
Be well,
Anna
